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Customer Service Excellence Course-Internet Version
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| 1002-W |
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| Courses for Institutions: Internet Version |
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This K-Book course avoids the mistake similar programs make by not assuming everyone knows how to be “polite.” This K-Book defines the specific service behaviors your blood bank staff needs to exhibit in order to achieve service excellence. Ethnic differences are acknowledged and handled in a respectful and honest manner. Your blood bank has a right, possibly even an obligation to set high standards for service on the part of every employee. Cultural and class differences may explain why we all behave differently, but this program offers a way to build a shared culture, about which we can all be proud. Chapters include: Customer Needs, Difficult People, Seven Keys, Managing Stress, Measuring Service, and even an Interactive Role Play. Each instructional page includes text (learner may choose to have content read aloud) with pictures, animations, interactive activities, and video clips. A comprehensive test prescribes a course of learning and upon successful completion generates a certificate suitable for framing and paper audit trail. Every K-Book includes the exclusive Knowledge Tracking System learning management system to track user progress and generate compliance reports for facilities of any size.
Click here to see a brief demo of this course. This Course includes the first 25 User Licenses. Click Here to buy Additional Licenses |
| $850.00 |
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